Privacy policy

At Eshkart, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or shop through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support
  • Device, browser, IP address, and website usage information

We collect only information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Process payments and refunds.
  • Provide customer support.
  • Send order confirmations and updates.
  • Improve our website, products, and services.
  • Prevent fraud, misuse, and unauthorized activity.
  • Send promotional communications where permitted and where you have provided the necessary consent.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through secure third-party payment providers.

Eshkart does not intend to store complete credit/debit card numbers, CVV numbers, or banking credentials on its own systems unless specifically stated otherwise.

Payment information is handled according to the applicable policies and security practices of the relevant payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand website usage.
  • Improve website performance.
  • Provide relevant marketing or advertising where applicable.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Courier and logistics partners
  • Website and hosting providers
  • Analytics and technology providers
  • Customer support services
  • Marketing and advertising service providers, where applicable

We do not sell your personal information as a standalone product.

Information may also be disclosed when required by law, legal process, government authorities, or to protect our rights, customers, and website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

  • Request information about how your personal data is handled.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Raise concerns regarding the handling of your personal information.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

9. Marketing Communications

Where permitted, we may use your contact information to send updates, offers, or promotional communications.

You can request to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Eshkart
Email: support@eshkart.co.in