Shipping policy
At Eshkart, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how your orders are processed and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next available business day.
Once your order is dispatched, tracking information may be provided where tracking is available.
2. Delivery Timeline
Orders are generally delivered within 5–10 business days after dispatch.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Sale periods and high order volumes
- Logistics or operational delays
- Circumstances beyond our reasonable control
Remote or certain non-serviceable locations may require additional time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Free-shipping offers may be available on selected products, orders, or promotional campaigns.
4. Delivery Locations
Eshkart aims to deliver products across India, subject to courier serviceability.
If your location is not serviceable, we may contact you regarding available options for your order.
5. Order Tracking
Where tracking is available, tracking details may be shared after your order has been dispatched.
Please note that tracking information may take some time to become active after the shipment is handed over to the delivery partner.
6. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:
- Severe weather
- Natural events
- Transportation disruptions
- Courier delays
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete delivery information
If your order appears significantly delayed, please contact our support team for assistance.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details, including:
- Full name
- Complete address
- Phone number
- PIN code
- Other information required for delivery
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where applicable.
8. Failed Delivery Attempts
If the courier partner is unable to deliver your order after the applicable delivery attempts, the package may be returned to us.
Customers may contact us regarding re-delivery options. Additional shipping charges may apply where applicable.
9. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package and contacting us as soon as possible.
If the product itself is damaged, defective, incorrect, or incomplete, please refer to our Return & Refund Policy.
10. Cash on Delivery
Cash on Delivery (COD) may be available for selected products and locations.
COD availability may depend on courier serviceability and other operational factors. Any applicable COD charges will be displayed during checkout.
11. Order Cancellation
Cancellation requests should be submitted as early as possible after placing an order.
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the applicable return process may need to be followed.
12. Contact Us
For shipping-related questions or assistance with an existing order, please contact:
Eshkart
Email: support@eshkart.co.in
We’ll do our best to help you with your order and delivery.